Warranty

NOVA CONTROLLERS LIMITED WARRANTY

At Nova Controllers, we are committed to providing you with high-quality products that are free from defects and malfunctions. To ensure your satisfaction, we offer the following warranty protection:

WARRANTY COVERAGE

From the 31.05.2025, we offer a standard 12 month warranty for Custom Controllers and Send in Modifications from the day of shipping on the following modified parts: Clicky Bumpers, Clicky Face buttons, Triggers and Mechanical Rear Buttons/ Paddles.

The Custom Controller Warranty period can be extended by 6 months by purchasing our Extended Warranty as an add on to your controller purchase.

Disclaimer: Custom Controller and Send in Modification orders completed after the 31st of May 2025 will be covered on our new 12 month modified parts warranty, prior to this date, Custom Controller and Send in Modification orders were subject to a 6 month warranty. 

Send in Repair orders are covered by a 12 month warranty

Disclaimer: Repairs completed after the 31st of May 2025 will be covered on our new 12 month repair warranty, repairs prior to this date were subject to a 6 month warranty. 

During the warranty period, if your controller develops a fault/ defect we will either repair, replace or provide a refund of your purchase price (excluding shipping). We will cover all costs for repairing/ replacing your Nova Controller, excluding shipping costs.

For warranty claims within the warranty coverage period, the customer will be responsible for all costs associated with delivering the controller to our facility. Once we receive your product, we will repair or replace it at our discretion.

STICK DRIFT WARRANTY

We also cover from the 31st May 2025 Analog Drift / Stick Drift within our warranty for 12 months with standard sticks (Disclaimer: Orders prior to this date were subject to a 6 month warranty with standard sticks) and a Lifetime warranty for Anti Drift modules such as Hall Effect and TMR. 

For Hall Effect, TMR and regular stick modules, stick drift is considered if the stick has a bias of more than 5% on any side. This is because Hall Effect and TMR Modules, like regular sticks, use a traditional centering spring which is found on all standard controllers. Centering springs do not always have a perfect center due to their physical design. They tend to have a slight bias in each direction after the thumbstick is moved. Therefore we cannot guarantee a low deadzone or 0 (Zero) deadzone with any of our stick module installations/ repairs, and subsequently anything under 5% bias will not be considered for a warranty claim.

When installing TMR and Hall effect sticks we calibrate these to the center while also calibrating the circularity test, the circularity test is not perfect and results can vary from controller to controller, example a SC*F controller has a larger accent ring and turning circle than a standard controller due to the SC*F faceplate shell having larger holes for the sticks, therefore when installing Hall effect sticks or TMR on SC*F controllers the range of circularity may be higher. Also with some versions of Hall effect or TMR stick you may not be able to remap the L3 or R3 buttons on your pro controller therefore this cannot be claimed as a fault.

Circularity can range from as low as 4.00% to anywhere up to 18% per stick. This is not a defect. 

(Disclaimer: Stick drift coverage is only covered on the controller send in service, drift repairs and covered on new controllers purchased at Novacontrollers.com).

P5 TOUCHPAD, CLICKY BUTTONS & DPAD

Furthermore the modifications we do can affect the touch/ tracking functionality of the P5 touchpad. Additionally on some versions of P5 controller the LED can be seen to shine through when the controller is tilted. The input of the touchpad when being pressed is not affected. This therefore cannot be claimed as a warranty fault.

The modifications we do can affect the feel of the DPAD, in some instances the DPAD may feel firmer than normal. The input of the DPAD when being pressed is not affected. This therefore cannot be claimed as a warranty fault.

Clicky Face Button mod: when installed with newer versions of controller or with different coloured buttons, not standard Black or White controller buttons, the clicky button inserts are installed in a different way due to the sizes of the face button inner holes being too small, therefore the Cross, Square, Triangle and circle buttons may feel looser than normally expected. This does not affect the functionality of the mod and therefore cannot be claimed as a warranty fault.

HAPTIC FEEDBACK/ TRIGGERS

Additionally when we are installing Clicky trigger mods, in xbox series controllers the trigger magnets are removed, in P5 controllers the haptic feedback will not work post modification, this is the same when we are installing a P5 remap chip in 030/ 040 and 050 controllers (*Disclaimer, please note the LED may not work on every remap chip, but the function of the remap chip is not affected and therefore this is not a warranty fault). In some instances when reduced pressure is applied to the Clicky trigger switches, they may release the button input before the click is reset, with correct pressure applied to the switch there should be no issue, and therefore under these circumstances this cannot be claimed as a warranty fault.

PLEASE NOTE:

• Your warranty will be void if the controller seal has been damaged, peeled, removed, or tampered with in any way. Warranty is void when there are signs that the controller has been opened in any way.
• Our warranty is only covered by the parts that were modified and installed by Nova Controllers.
• Our warranty does not cover the following issues and will need to be reviewed by tech support:
  • Normal wear and tear, which refers to the natural deterioration of parts due to normal use and aging or dirt/ dust build up, including but not limited to face button input issues.
  • Damage due to blunt force or fall damage.
  • Liquid or fire damage
  • Outer shell damage
  • Charging/lithium ion battery issues
  • Connectivity issues (Unless a USB port repair or upgrade took place)
  • The warranty does not cover damage resulting from the use of goods for commercial purposes related to business operations.
• Finally, please note that our controllers are hand-made by our Nova technicians. As a result, there may be slight differences per controller.

REPAIRS AND REPLACEMENTS

Repairs and replacements will be free of charge within the warranty period. However, shipping charges will apply.

The customer will be responsible for all shipping costs relating to the delivery of warranty claims to and from our facilities.

If you need any assistance, please email us at support@novacontrollers.com or complete the below form

Last Updated 31.05.2025 @ 21:14 pm gmt