Controller Repairs: Got stick drift or unresponsive buttons? Our expert technicians will have your controller working like new in no time.

Mods: Enhance your gameplay with our custom mods. From mappable rear buttons and hall effect sticks to clicky bumpers and triggers, we tailor your controller to your needs.

Custom Pro Controllers: Design your dream controller with our custom pro controllers. Choose from a variety of colors, styles and features to create a controller that's uniquely yours.

Fast Turnaround: We know you can't wait to get back to gaming, so we ensure quick and efficient service.

Quality Assurance: Our controllers are built to last, using only the highest quality parts and meticulous craftsmanship.

Great Deals: Enjoy competitive pricing and special offers on all our services. Follow us for the latest deals and promotions!

Join the Nova family and elevate your gaming experience.

Visit us at novacontrollers.com and follow us on social media for updates, tips, and exclusive offers!

Our commitment to excellent customer service means you can expect a response to messages in less than 24 hours, or reach out directly with the mobile number provided below.

DELIVERY INFORMATION

🇬🇧 UNITED KINGDOM

Royal Mail 48, 24 Hours (Tracked) or Next day Special Delivery See Checkout for costings, 1 to 3 Working Days (After build time) depending on selection

🇪🇺 EUROPE

Royal Mail International (Tracked) See Checkout for Costings, 3-5+ Working Days (After build time)

🌍 REST OF WORLD

Royal Mail International (Tracked) See Checkout for costings, 5-7+ Working Days (After build time)

Working days are Monday - Friday (excluding UK Bank Holidays)

*Please note, international orders may be subject to import charges. You as the customer are responsible for paying the import charges.

INTERNATIONAL SEND IN CONTROLLERS:

The current UK threshold for import fees is £135.00, anything valued over this amount will incur an import fee.

We do not pay import fees for send in controllers, if we are asked to pay a fee your controller will be returned and order cancelled subject to our refund policy. Therefore please value your parcel accordingly.

SHIPPING PROVIDERS

We primarily use Royal Mail for shipping our orders.

Please note that once the shipping service provider marks your order as delivered, Nova Controllers will not be liable for any lost or stolen packages. It is recommended that you track your shipment and make necessary arrangements to ensure safe receipt of your order. If you have any concerns or issues with the delivery of your package, please contact the shipping service provider directly.

VAT CUSTOMS AND DUTY FEES

All controllers are shipped from our address in the UK. You may be responsible for additional fees related to customs duties and import taxes if we ship overseas. It is the customer's responsibility to pay any applicable fees. If customs duties or taxes are not paid and the package is returned to us, we will have to charge you for the cost of reprocessing and reshipping the order.

PO BOX ADDRESSES ETC

We will not be able to ship to PO Boxes or military addresses. Please provide either residential or business addresses.

REPAIR AND MOD SEND IN SERVICE TIME SCALES

Our current standard work times:

Send in Repairs: Completion time 5-7 working days from controller receipt.

Send in Modifications: Completion time: 7-10 working days from controller receipt.
(excluding weekends and bank holidays)

This period will increase due to parts availability or during peak periods but we will always make sure we do everything we can to keep you informed & keep the process as quick as possible without effecting quality standards.

THIS DOES NOT INCLUDE DELIVERY TIME SCALES

Need a controller built quickly?

CUSTOM CONTROLLER EXPIDITED BUILD TIME INFORMATION

Our expedited service guarantees a custom controller build time of 10 working days or less.

CUSTOM CONTROLLER STANDARD BUILD TIME INFORMATION

At the moment our current standard controller build time is 10-20 working days (excluding weekends and bank holidays) from the date your order was placed. This may increase during peak periods but we will always make sure we do everything we can to keep you informed & keep the process as quick as possible without effecting quality standards.

*Work time can increase in peak periods and due to parts availability.

When it comes to gaming controller sticks, both Hall Effect and TMR (Tunneling Magnetoresistance) electromagnetic sticks offer advanced technologies designed to improve durability, accuracy, and reduce issues like drift. Here’s a comparison of the two:

**Hall Effect Sticks:**

- **Technology:** Uses Hall effect sensors to measure magnetic fields to detect the position of the stick.

- **Durability:** Highly durable due to the lack of physical contact parts, making them resistant to wear and drift.

- **Accuracy:** Known for high accuracy and consistent performance over time

- **Power Consumption:** Generally consumes more power as it continuously measures magnetic fields

-**X Specific Downside:** The LT trigger magnet will cause the left analog to have a phantom movement when the trigger is pressed, we can only get around this by installing a click trigger Mod.

**TMR Electromagnetic Sticks:**

- **Technology:** Uses Tunneling Magnetoresistance to detect changes in magnetic fields with high sensitivity.

- **Durability:** Contactless design ensures longevity and resistance to wear and drift

- **Accuracy:** Offers greater sensitivity and precision, detecting smaller changes in magnetic fields

- **Power Consumption:** Typically consumes less power, making it more efficient for battery-operated devices

- **X Specific Benefit:** We don't need to install a click trigger Mod with TMR as the aim of the stick is not affected when pressing LT

Both technologies offer significant improvements over traditional potentiometer-based sticks, but TMR sticks might provide an edge in sensitivity and power efficiency. Ultimately, the choice depends on your specific needs and preferences as a gamer.

Which one do you think would best enhance your gaming experience?