SAVE UP TO 50% ON SEND IN SERVICE REPAIRS

SAVE 25% ON CUSTOM CONTROLLERS, MODS AND MARIUS BOARD INSTALLS

Big upgrade for our UK customers. Send‑in Mods over £25.00 now come with FREE UK postage —. No codes. No hoops. Just simpler, smoother service. Whether you’re upgrading your sticks, adding back buttons, fixing drift, or going full performance build, it’s now easier (and cheaper) than ever to get your pad to Nova.

Fast Turnaround: We know you can't wait to get back to gaming, so we ensure quick and efficient service.

Quality Assurance: Our controllers are built to last, using only the highest quality parts and meticulous craftsmanship.

Great Deals: Enjoy competitive pricing and special offers on all our services. Follow us for the latest deals and promotions!

Join the Nova family and elevate your gaming experience.

Visit us at novacontrollers.com and follow us on social media for updates, tips, and exclusive offers!

Our commitment to excellent customer service means you can expect a response to messages in less than 24 hours, or reach out directly with the mobile number provided below.

DELIVERY INFORMATION

🇬🇧 UNITED KINGDOM 

Royal Mail 48, 24 Hours (Tracked) or Next day Special Delivery See Checkout for costings, 1 to 3 Working Days (After build time) depending on selection

🇪🇺 EUROPE

Royal Mail International (Tracked) See Checkout for Costings, 3-5+ Working Days (After build time)

🌍 REST OF WORLD

Royal Mail International (Tracked) See Checkout for costings, 5-7+ Working Days (After build time)

Working days are Monday - Friday (excluding UK Bank Holidays)

*Please note, international orders may be subject to import charges. You as the customer are responsible for paying the import charges. 

INTERNATIONAL SEND IN CONTROLLERS:

The current UK threshold for import fees is £135.00, anything valued over this amount will incur an import fee.

We do not pay import fees for send in controllers, if we are asked to pay a fee your controller will be returned and order cancelled subject to our refund policy. Therefore please value your parcel accordingly.

SHIPPING PROVIDERS

We primarily use Royal Mail for shipping our orders.

Please note that once the shipping service provider marks your order as delivered, Nova Controllers will not be liable for any lost or stolen packages. It is recommended that you track your shipment and make necessary arrangements to ensure safe receipt of your order. If you have any concerns or issues with the delivery of your package, please contact the shipping service provider directly.

VAT CUSTOMS AND DUTY FEES

All controllers are shipped from our address in the UK. You may be responsible for additional fees related to customs duties and import taxes if we ship overseas. It is the customer's responsibility to pay any applicable fees. If customs duties or taxes are not paid and the package is returned to us, we will have to charge you for the cost of reprocessing and reshipping the order.

For customers of USA, Germany, Denmark and Luxembourg duties and import taxes will automatically be added at checkout when placing an order.

PO BOX ADDRESSES ETC

We will not be able to ship to PO Boxes or military addresses. Please provide either residential or business addresses. 

SEND IN SERVICE TIME SCALES

Our current standard work times:

Send in Repairs & Send in Modifications: For any controller send in service our current work time is shown at the top of our main page, this runs from the date your order was confirmed to be received by us. This time scale may increase in busy periods or due to parts availability. 

Check the main website home page for current turn around times as it can fluctuate, if needed enquire about expedited services.

THIS DOES NOT INCLUDE DELIVERY TIME SCALES

Need a controller built quickly?

CUSTOM CONTROLLER EXPIDITED BUILD TIME INFORMATION

Our expedited service guarantees a custom controller build time of 3 weeks or less.

CUSTOM CONTROLLER STANDARD BUILD TIME INFORMATION

At the moment our current standard controller build time is 3-5 Weeks from the date your order was placed. This may increase during peak periods but we will always make sure we do everything we can to keep you informed & keep the process as quick as possible without effecting quality standards.

*Work time can increase in peak periods and due to parts availability.