Identify the Issue or Desired Modification: Determine what repair or modification you need for your controller. This could be fixing stick drift, replacing buttons, adding back paddles, upgrading to TMR or Hall Effect sticks, etc. Contact us if you require further assistance!

Order Placement: Visit our repair or modifications pages and select the appropriate repair or modification service you require. Add the service/ options to your basket and proceed to checkout. Don't forget any discount codes.

Order Confirmation: After placing your order, you will receive a confirmation email. Check your inbox and spam/junk folder for this email. The email will contain the address to which you need to send your controller for repair/modification. It will also contain important information regarding international customers and import fees.

Posting Your Controller: Package your controller securely and send it to the provided address, we recommend a tracked service or drop it off in Liverpool locally if you prefer. Make sure to include your order number on or inside your parcel.

We don't cover the cost of posting your controller to our address, we do provide free return postage to UK customers on orders over £25.00.

We don't cover any international shipping costs including import fees.

Repair/Modification Process: Once we receive your controller, our expert technicians will notify you by email and for repairs 5-7 working days or mods 7-10 working days*, inspect it, carry out the specified repair/modification, and test it thoroughly to ensure everything is working perfectly. After completing the testing, we package it securely. Your controller will then be sent back to you using the service selected at checkout and you will be notified with the tracking information.

*Work time can increase in peak periods and due to parts availability.