Controller Repairs: Got stick drift or unresponsive buttons? Our expert technicians will have your controller working like new in no time.

Mods: Enhance your gameplay with our custom mods. From mappable rear buttons and hall effect sticks to clicky bumpers and triggers, we tailor your controller to your needs.

Custom Pro Controllers: Design your dream controller with our custom pro controllers. Choose from a variety of colors, styles and features to create a controller that's uniquely yours.

Fast Turnaround: We know you can't wait to get back to gaming, so we ensure quick and efficient service.

Quality Assurance: Our controllers are built to last, using only the highest quality parts and meticulous craftsmanship.

Great Deals: Enjoy competitive pricing and special offers on all our services. Follow us for the latest deals and promotions!

Join the Nova family and elevate your gaming experience.

Visit us at novacontrollers.com and follow us on social media for updates, tips, and exclusive offers!

Our commitment to excellent customer service means you can expect a response to messages in less than 24 hours, or reach out directly with the mobile number provided below.

REPAIR AND MOD SEND IN SERVICE TIME SCALES

Our current standard work time for a repair and or mod is 1 to 5 working days (excluding weekends and bank holidays) from receipt of your controller. This period may increase due to parts availability or during peak periods but we will always make sure we do everything we can to keep you informed & keep the process as quick as possible without effecting quality standards.

THIS DOES NOT INCLUDE DELIVERY TIME SCALES

Need a controller built quickly?

CUSTOM CONTROLLER EXPIDITED BUILD TIME INFORMATION

Our expedited service guarantees a custom controller build time of 10 working days or less.

CUSTOM CONTROLLER STANDARD BUILD TIME INFORMATION

Our current standard controller build time is 10 to 20 working days (excluding weekends and bank holidays) from the date your order was placed. This may increase during peak periods but we will always make sure we do everything we can to keep you informed & keep the process as quick as possible without effecting quality standards.

DELIVERY INFORMATION

🇬🇧 UNITED KINGDOM

Royal Mail 48, 24 Hours (Tracked) or Next day Special Delivery See Checkout for costings, 1 to 3 Working Days (After build time) depending on selection

🇪🇺 EUROPE

Royal Mail International (Tracked) See Checkout for Costings, 3-5+ Working Days (After build time)

🌍 REST OF WORLD

Royal Mail International (Tracked) See Checkout for costings, 5-7+ Working Days (After build time)

Working days are Monday - Friday (excluding UK Bank Holidays)

*Please note, international orders may be subject to import charges. You as the customer are responsible for paying the import charges.

INTERNATIONAL SEND IN CONTROLLERS:

The current UK threshold for import fees is £135.00, anything valued over this amount will incur an import fee.

We do not pay import fees for send in controllers, if we are asked to pay a fee your controller will be returned and order cancelled subject to our refund policy. Therefore please value your parcel accordingly.

SHIPPING PROVIDERS

We primarily use Royal Mail for shipping our orders.

Please note that once the shipping service provider marks your order as delivered, Nova Controllers will not be liable for any lost or stolen packages. It is recommended that you track your shipment and make necessary arrangements to ensure safe receipt of your order. If you have any concerns or issues with the delivery of your package, please contact the shipping service provider directly.

VAT CUSTOMS AND DUTY FEES

All controllers are shipped from our address in the UK. You may be responsible for additional fees related to customs duties and import taxes if we ship overseas. It is the customer's responsibility to pay any applicable fees. If customs duties or taxes are not paid and the package is returned to us, we will have to charge you for the cost of reprocessing and reshipping the order.

PO BOX ADDRESSES ETC

We will not be able to ship to PO Boxes or military addresses. Please provide either residential or business addresses.

If you are happy with the service provided we kindly ask that you leave us a review with your honest feedback!

How to reprogram the rear buttons:

1. Programmable Remapper

Using the PS5 Programmable Remapper:

In order to use the rear back buttons/ paddles, you must first Enter the “programming” mode.

To do this, the following key combination must be held together, as long as possible, until the LED lights up continuously white (about 3 seconds):

L1 + R1 + square + D-pad right

Then you hold the back button/ paddle button and the Controller button you want to map at the same time, until the indicator LED goes out (about 3 seconds) •

After the LED went out, the button/ paddle has been mapped, and you then need to repeat this step to map the other buttons/ paddle buttons.

2. Using Pre-set mode:

Saving Presets:

So that you can quickly switch between different back button mappings on the fly, pre-sets can be saved.

You can save up to 4 Presets.

To do this, the following key combination must be held together, as long as possible, until the LED lights up continuously white (about 3 seconds)

L1 + R1 + triangle + D-pad Right

Then you hold either: X, O, triangle or the square button until the indicator LED stops blinking.

You then need to follow step 1 above to set your back buttons for your preset.

A preset can be saved on each of the four Face buttons mentioned.

For example, you can save a different preset under X, Circle, Square and Triangle.

Switching Presets:

To switch between presets, you will need to hold

L1 + R1 + triangle + D-pad Right, until the LED lights up continuously white (about 3 seconds)

Then you hold either: X, O, triangle or the square button until the indicator LED stops blinking. For example, if you have held down X, you have now chosen the X preset back button mapping, follow the step to change to the Circle, Triangle or Square presets.

If you need any assistance, please call, text or whatsapp us on 07783133177, email us at support@novacontrollers.com

When it comes to gaming controller sticks, both Hall Effect and TMR (Tunneling Magnetoresistance) electromagnetic sticks offer advanced technologies designed to improve durability, accuracy, and reduce issues like drift. Here’s a comparison of the two:

**Hall Effect Sticks:**

- **Technology:** Uses Hall effect sensors to measure magnetic fields to detect the position of the stick.

- **Durability:** Highly durable due to the lack of physical contact parts, making them resistant to wear and drift.

- **Accuracy:** Known for high accuracy and consistent performance over time

- **Power Consumption:** Generally consumes more power as it continuously measures magnetic fields

-**Xbox Specific Downside:** The LT trigger magnet will cause the left analog to have a phantom movement when the trigger is pressed, we can only get around this by installing a click trigger Mod.

**TMR Electromagnetic Sticks:**

- **Technology:** Uses Tunneling Magnetoresistance to detect changes in magnetic fields with high sensitivity.

- **Durability:** Contactless design ensures longevity and resistance to wear and drift

- **Accuracy:** Offers greater sensitivity and precision, detecting smaller changes in magnetic fields

- **Power Consumption:** Typically consumes less power, making it more efficient for battery-operated devices

- **Xbox Specific Benefit:** We don't need to install a click trigger Mod with TMR as the aim of the stick is not affected when pressing LT

Both technologies offer significant improvements over traditional potentiometer-based sticks, but TMR sticks might provide an edge in sensitivity and power efficiency. Ultimately, the choice depends on your specific needs and preferences as a gamer.

Which one do you think would best enhance your gaming experience?

GARANTIE LIMITÉE DES CONTRÔLEURS DE JEU NOVA

Chez Nova Gaming Controllers, nous nous engageons à vous fournir des produits de haute qualité, exempts de défauts et de dysfonctionnements. Pour garantir votre satisfaction, nous offrons la protection de garantie suivante :

COUVERTURE DE GARANTIE

Nous offrons une garantie standard de 6 mois à compter du jour d'expédition sur les pièces modifiées suivantes : pare-chocs Clicky, boutons Clicky Face, déclencheurs et boutons/palette arrière mécaniques ainsi que couverture de dérive du bâton (la couverture de dérive du bâton n'est pas couverte sur le contrôleur envoyé). service, couvert uniquement sur les contrôleurs achetés sur Novagamingcontrollers.com).

La période de garantie peut être prolongée en achetant notre garantie Argent (+3 mois) ou Or (+6 mois) en complément de l'achat de votre contrôleur.

Pendant la période de garantie , si votre contrôleur développe un défaut/défaut, nous réparerons, remplacerons ou rembourserons votre prix d'achat (hors frais d'expédition). Nous prendrons en charge tous les frais de réparation/remplacement de votre manette Nova Gaming, à l'exclusion des frais d'expédition.

Pour les réclamations au titre de la garantie pendant la période de couverture de la garantie, le client sera responsable de tous les coûts associés à la livraison du contrôleur à nos installations. Une fois que nous recevrons votre produit, nous le réparerons ou le remplacerons à notre discrétion.

GARANTIE CONTRE LA DÉRIVE DU BÂTON

Nous couvrons également Analog Drift / Stick Drift dans le cadre de la même garantie. Pour les manettes à effet Hall et les manettes ordinaires, la dérive du bâton est prise en compte si la manette présente un biais de plus de 5 % sur n'importe quel côté. En effet, les manettes à effet Hall, comme les manettes classiques, utilisent un ressort de centrage traditionnel que l'on trouve sur tous les contrôleurs de jeu standard. Les ressorts de centrage n'ont pas toujours un centre parfait en raison de leur conception physique. Ils ont tendance à avoir un léger biais dans chaque direction après le déplacement du joystick.

VEUILLEZ NOTER:

• Votre garantie sera annulée si le sceau du contrôleur a été endommagé, pelé, retiré ou altéré de quelque manière que ce soit. La garantie est annulée s’il y a des signes indiquant que le contrôleur a été ouvert de quelque manière que ce soit.
• Notre garantie est uniquement couverte par les pièces qui ont été modifiées et installées par Nova Gaming Controllers.
• Notre garantie ne couvre pas les problèmes suivants et devra être examinée par le support technique :
  • L'usure normale, qui désigne la détérioration naturelle des pièces due à une utilisation normale et au vieillissement.
  • Dommages dus à une force contondante ou à une chute.
  • Dommages causés par un liquide ou un incendie
  • Dommages à la coque extérieure
  • Problèmes de charge/batterie lithium-ion
  • Problèmes de connectivité
  • La garantie ne couvre pas les dommages résultant de l'utilisation des biens à des fins commerciales liées aux opérations commerciales.
• Enfin, sachez que nos contrôleurs sont fabriqués à la main par nos techniciens Nova. En conséquence, il peut y avoir de légères différences selon les contrôleurs.

RÉPARATIONS ET REMPLACEMENTS

Les réparations et les remplacements seront gratuits pendant la période de garantie. Cependant, des frais d'expédition s'appliqueront.

Le client sera responsable de tous les frais d'expédition liés à la livraison des demandes de garantie vers et depuis nos installations.

Si vous avez besoin d'aide, veuillez nous envoyer un e-mail à support@novagamingcontrollers.com ou remplir le formulaire ci-dessous